A child in a dentist’s office is always a special atmosphere, sometimes exciting, sometimes chaotic. Often the parents are more dramatic than the little patients themselves. It is imperative to find a common language with both parents and patients.
Here are 10 top success secrets for being an awesome pediatric dentist!
Secret number 1.
Before starting the procedures, you need to find out whether the wishes of the parents coincide with the rules of your clinic.
For example, some dentists feel that parents should not be present in the dental office, while others appreciate their presence. You can decide what works best for your practice. Parents should be aware of these rules when planning to start treatment. You need to correctly argue your position and be able to convey it to your patients’ parents.
Secret number 2.
Be mindful of the parents’ emotional state when discussing treatment.
Parents often feel guilty when they hear that their child has oral problems. Try not to be judgmental and praise their decision to see a dentist. It is imperative that you explain to them all aspects of proper dental care for their children.
Secret number 3.
Make the experience positive for both parent and child.
Let the parents enjoy the little things like coffee or massage chairs while they wait for their precious child. For example, comfortable chairs in the waiting room and stiffer chairs in treatment rooms can help discourage parents from escorting their child to the clinical area.
Secret number 4.
Demonstrate true concern for the child’s dental health.
As a dentist, you must gain the trust of your patient’s parents to ensure that they look forward to your recommended treatments. Explain the benefits of the procedures, the predicted outcome of the treatment, the consequences of refusal and its financial implications. Parents who are aware about the procedures are much more likely to follow the treatment plan, regardless of the cost.
Secret number 5.
Create value for your services by explaining every action.
Use a tell-show-do approach and entertain your child patient when needed. A visit to a pediatric dentist may cost more for parents than a ticket to Disneyland! They won’t mind that – as long as they see the value in it. Explain to your team that from the moment the patient walks through the door, they are on stage. Parents see everything and hear everything. Teaching employees to communicate with children will pay off in the long term.
Secret number 6.
Help the parents plan a treatment schedule for their child.
Consider the school schedule when making your appointment. Pay attention to important school events like sports day and annual days and discuss with parents when they are trying to enroll a child on those dates.
Secret number 7.
The parent may need someone other than himself/herself to bring the child to the dentist’s office.
Be prepared for nannies, grandparents, aunts, uncles, siblings, or friends to bring your patients to appointments. Remember that writing powers of attorney and other documents is not really held in high esteem by parents. Ask verbally who will be attending the appointment with the child and complete the required paperwork with the parent.
Secret number 8.
Be confident.
By using this strategy, you will always be successful in communicating with patients and their caregivers. A parent who trusts you with your child’s care will feel cheated if the treatment plan changes dramatically. Confidently explain all possible situations that may arise beforehand. Discuss all possible scenarios with the parent before starting treatment.
Secret number 9.
Know when to refer.
Remember, parents have the right to refuse services. If you feel that the relationship between you and the parent is not conducive for the provision of proper dental care for the little patient, it is better to refer him to another doctor.
Secret number 10.
Practice gratitude.
Remember to thank your team, patients and their parents for the cooperation. Happy parents create a more relaxed environment for the child.
Take every opportunity to add value to your services by making the child’s visit a positive experience. Provide the support parents need to help them make informed decisions.
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