Aspects and role of receptionist The receptionist should be confident with pleasing personality and good looks. They must be trained to handle, manage patient appointments, maintain correct record keeping, scheduling the appointments. They must have the knowledge of computer skills like sending and receiving emails, collection of payments, maintain book of accounts, do payments to agencies on time and also stock maintenance.
Aspects and role of Dental assistant The role of dental assistant is to keep all the instruments ready for dental work. They must have adequate knowledge of handling equipment and instruments. They must be aware of dispensing materials and assist minor procedures like alginate mixing, developing of X-rays. The dental assistant service enhances productivity, reduces the stress of dentist and maintain sterilization protocols. The responsibility of opening up a clinic 30 minutes prior to the first appointment and detail explanation must be given about investigations and diagnosis. It is better to inform the patient about the treatment cost and mode of payments. Association of the best laboratory technician and noting to take care of the time proper management and disposal of waste.
Strategies for marketing: Educate patrons about the importance and value of dental health by creating more awareness with educational leaflets and posters.
There are two types of marketing:External marketing The initiative is taken to remain focused in the outward environment and activities are done in order to attract more patients such as free dental check-up campaign in schools and individuals working in private companies. Awareness about dental health is also done through lectures in social organisation, clubs, senior citizen groups and writing articles in magazines and newspapers. Free dental check-up programmes have been organised in a clinic and offered discount concessional treatments for specific target group.
Internal Marketing The action taken for marketing is within the dental setup which affects the current patients like making and creating brochures/informative booklets, videotapes of advanced trend treatment modalities such as implants, procedures of smile designing, teeth whitening, full aesthetic ceramic crown, surgical procedures, advanced RCT treatment procedures. The successful programme must result in improved oral health habits among individuals who undergo and henceforth create a way for attracting many new patients. The overall effort is to make patient aware of the procedures and also can be helpful for individuals or others whom he or she can refer. The dental health emphasis is given mainly to comprehensive treatment. The effective way of marketing is when an existing patient is fully satisfied with the quality of treatment procedures undergone and recommends that to his family members, friends and acquaintances about that dentist. It is always best to treat each and every patient with commitment and dedication, and also being a practitioner better to enhance the dentistry skills by updating the advancing trends of the field.
DISCLAIMER : “Views expressed above are the author's own.”
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